free delivery over £100

7 day guarantee

livestock delivered by us

free delivery over £100

delivery and returns

 

Returns Policy Dry Goods

We offer a 14-day refund policy. Unfortunately, after this period has past, we cannot not offer any refunds or exchanges.

If you are returning a product, it must be in unused, in the same condition it arrived in and in the original packaging.

Unfortunately, we do not offer any returns on perishable goods, ie. Frozen and live food

When returning any items, we will require proof of purchase, this will generally be in the form of purchase confirmation email received when the purchase was initially made.

Please do not send your purchase back to the manufacturer.

Refunds

Once we have received the returned item, we will inform you of receipt. Once we have checked the return, we will notify you whether it has been approved or not. If it has been approved you will receive a refund to your original payment method within a number of days.

Exchanges

Exchanges are only available if they are damaged or faulty. Please return your item to:

Delta Aquarium

1st Floor, The Lion Works,

2 Elliott Road,

Selly Oak, B29 6LA

along with returns note which will be emailed to you prior to the return.

The buyer is responsible for the return shipping costs. Shipping costs are non-refundable and will be deducted from your refund, if applicable.

The time for your exchange to reach you will depend on stocking levels and where you reside.

 

Returns Policy Livestock

We do not accept any returns on any of our livestock unless the incorrect specimen has been sent out. Should you have any issues with your livestock, please take clear photos of any issues and email within 3 hours of receipt and whilst still in the sealed bag to: info@deltaaquarium.co.uk

DOA’s (Dead on Arrival)

We offer a live arrival guarantee on all of our livestock and generally have no issues when shipping out live goods. We take great care in our packaging and use specialist livestock couriers to ensure your livestock arrives in perfect condition. Should you have any issues at all, please take clear photos and email within 3 hours of receipt and whilst still in the sealed bag to: sales@deltaaquarium.co.uk

If the specimen has already entered your systems water and/or 3 hours has past, we unfortunately will not be able to offer any refunds.

We are not responsible for doa’s caused due to the parcel not being delivered because no one was in to sign for the parcel.

If the specimen is doa and all photo proof/timelines have been followed, we will offer a refund, replacement on your next order or store credit which is useable within 6 months.  Shipping costs are non-refundable unless the whole order is doa.

 

Contract of sale & pricing

All prices stated are correct at the time of publish, however if a mistake has occurred, we reserve the right cancel or refuse an order if there has been a mistake on pricing. If this happens, we will process a full refund. If your order has been paid for, dispatched and received, the contract of sale has been completed and the price will be honoured.

Our delivery charge is worked out based on the type of product and the weight. All shipping charges will be shown during on the checkout page.

We offer FREE DELIVERY on orders over £100. This offer may not be available on certain items, such as glass aquariums, as they incur extra postage costs and also to certain postcodes.

Delivery is priced in several ways based on weight and the type of product being sent. Prices are shown during the checkout process.

Price Match

If possible, we will try our best to price match on all our products. We do not price match against any third-party sites such as Amazon and eBay or any of our livestock.

Dispatch days

We dispatch dry goods Monday- Friday.

Our livestock is dispatched Tuesday, Wednesday and Thursdays. Once your order has been placed, we will contact you to arrange a day suitable for you to take in the delivery.

Adding extra items to your order

If you wish to add more items to your order and your order has not yet been dispatched, just add them to your basket and select “collection” during the checkout process and we will add them to your existing order. If your order has already been dispatched, we will contact you to either pay for the postage or cancellation of the order.

Collection

Collection is available from our store please select the “collection” option during checkout and contact us to arrange collection.

Delta Aquarium

1st Floor, The Lion Works,

2 Elliott Road,

Selly Oak, B29 6LA